Careers

Please find our current job vacancies below:

Social Media + Creative Assistant (Full-time)

Ecommerce + Customer Care Representative (Full-time)

 

Social Media + Creative Assistant

 

Location of workplace: Tweed Heads warehouse / office

Role: Full time (Monday – Friday, 8.00am – 4.30pm)

Reports to: Ecommerce & Digital Marketing Manager

Works closely with: Social & Paid Media Lead, Ecommerce & Digital Marketing Manager

  

About the role:

As the Social Media & Creative Assistant, you will support our Social & Paid Media Lead across content creation and scheduling for all social media platforms, including our community Facebook group. This is a developing role that will also provide broader marketing support to the team, including assisting with EDM graphics and general marketing tasks as required.

 

Required skills and experience:

• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
• Excellent attention to detail
• Self-motivated with the ability to work autonomously
• Highly organised and process-driven
• Strong verbal and written communications
• Demonstrated experience in social media content / planning and management
• 1 – 2 years of experience working in Canva or similar design program
• Knowledge of digital marketing platforms
• Broad exposure to and understanding of media channels such as Meta and TikTok
• Confident on-camera presence and comfortable capturing behind-the-scenes and organic content on shoot days

 

What this role involves:

• Social Media

○      Assist Social & Paid Media Lead to plan our monthly social media schedule (Instagram, Facebook and TikTok)

○      Create and schedule Instagram and Facebook posts within our scheduling app, including product tags and website links

○      Ensure a consistent posting cadence across all platforms in line with the monthly content calendar

○      Ongoing maintenance of our social media platforms (eg. Link in Bio, Facebook banners, Instagram story highlights)

○      Manage the Ela & Earth Facebook group (approving members and posts, responding to comments, scheduling weekly posts)

○      Post content to our Instagram Broadcast Channel

○      Foster an engaged social media community across all platforms, including responding to comments and DMs

○      Track performance against posting KPIs and report on monthly social media metrics (reach, engagement, follower growth etc.)

 

• Content Creation:

○      Create engaging video content for various social media channels (primarily Instagram and TikTok) to increase brand awareness and drive traffic to our website

○      Attend photo and campaign shoot days to capture behind-the-scenes and organic social content

○      Design Instagram story assets, including those that align with EDM campaign creative

○      Ensure all content is engaging, consistent and aligned with brand guidelines

 

• Influencer & Affiliate Support:

○      Identify, recruit and build relationships with influencers

○      Negotiate contracts and agreements with influencers

○      Coordinate influencer campaigns from concept to execution, ensuring alignment with brand goals and messaging

○      Manage influencer marketing budgets and ensure cost-effective allocation of resources

○      Track ROI and overall impact of influencer marketing efforts on brand awareness and sales

 

• Administration:

○      Organise and maintain asset files in Canva

○      General administrative duties to assist the marketing team

 

• General Marketing Support

○      Provide general marketing support to the broader team as required

○      Assist with EDM graphic design and basic email build support during team leave or busy periods

○      Support the design and production of marketing assets across campaigns, promotions and product launches

○      Assist with ad hoc tasks across the marketing team as the role develops

 

 

 

E-commerce Customer Care Representative 

Location of workplace: Tweed Heads office

Role: Full-time, Monday – Friday, 8.30am – 4.30pm 

 

About the role:

The E-Commerce Customer Service Representative is responsible for delivering a high standard of customer support and ensuring a positive customer experience across all touchpoints. This role involves responding to customer enquiries, resolving issues and disputes and maintaining customer satisfaction through a variety of communication channels including email, live chat, social media messages, direct messages, and other platforms as required.

 

The role is also responsible for ensuring all customer orders are processed accurately and efficiently, including managing returns and exchanges where required. In addition, this position will communicate relevant customer feedback, order updates, and operational information with the warehouse team to support smooth day-to-day operations.

 

In addition to customer service duties, this role will assist with a variety of operational and administrative responsibilities, including ad hoc projects, creating materials in Canva, maintaining organised filing systems, and supporting operational processes across both office and warehouse environments.

  

Required skills and experience:

• Strong attention to detail with the ability to work independently and take initiative
• Highly organised with a process-oriented mindset
• Excellent verbal and written communication skills
• Proven ability to manage multiple tasks, priorities, and deadlines effectively
• Previous experience in a similar role within the e-commerce industry
• Minimum 1 year of experience using Shopify
• Preferred experience using Gorgias and Cin7, particularly within Sales Orders and WMS functions
• Ability to perform well under pressure in a fast-paced environment while managing competing priorities 

 

What this role involves:

 

• Responsible for all customer service functions, including order enquiries, returns, shipping enquiries, product information, customer complaints and feedback, product availability, and general support enquiries
• Provide prompt and professional responses to customer enquiries across email, social media, website chat, and any additional communication platforms introduced
• Ensure a high standard of customer satisfaction by proactively monitoring, resolving, and escalating outstanding issues where required
• Coordinate the timely and accurate fulfilment and dispatch of all customer orders placed through the online store
• Manage customer returns, including processing refunds and coordinating product exchanges
• Process and prepare orders for fulfilment while liaising closely with the warehouse team
• Manage and process customer chargebacks in a timely manner
• Prepare and analyse customer service reports for monthly business meetings
• Create and manage discount codes as required
• Manage customer communication and expectations surrounding product launches, sales campaigns, and pre-orders
• Oversee and action all faulty product claims and returns processes
• Accurately manage supplier fault claims and related processes
• Maintain a consistent brand experience and tone of voice across all customer interactions
• Regularly review and update chat responses, email templates, and automated communications to ensure accuracy and relevance

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To apply, please email your cover letter and resume to careers@elaandearth.com.au including the job listing you are applying for.