Australia - Shipping

Shipping Costs

Free shipping: Enjoy free standard shipping on all domestic orders over $125.00 (excluding WA, NT, TAS for Beach Umbrellas ONLY - shipping rate calculated at checkout).

Standard flat rate shipping: $9.95 for orders under $125.00.

Express shipping: $14.95.

Shipping For Beach Umbrellas

QLD, NSW, ACT: Free shipping on beach umbrellas.

WA, NT, TAS, SA, VIC: Shipping rate calculated at checkout.

Express shipping is not available for Beach Umbrellas.

We are unable to deliver Beach Umbrellas to PO Boxes or Lockers.

Our Beach Umbrellas are shipped through Aramex.

Processing and Shipping Timeframes

Dispatching: All orders are dispatched Monday - Friday within 3 business days for standard shipping and 1-2 business days for Express Shipping from our Northern New South Wales warehouse. During sale events, collection launches or restocks, there may be a delayed timeframe.

Standard shipping times with Australia Post:
Metro - 2-5 business days
Regional - 3-6 business days
WA - 5-8 business days

Express shipping times with Australia Post:
Metro - 1-3 business days
Regional - 2-5 business days
WA - 3-5 business days

Please note: There may be interruptions or delays with Australia Post which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through Australia Post.

Sales Tax

Australian customers will have the standard 10% GST included in their order.

New Zealand - Shipping

Shipping Costs

Free shipping: Enjoy free standard shipping on all orders over $150.00 AUD (excluding Beach Umbrellas).

Standard flat rate shipping: $12.95 for orders under $150.00 AUD (excluding Beach Umbrellas).

Express shipping: $18.95 (excluding Beach Umbrellas).

Shipping For Beach Umbrellas

Shipping rate calculated at checkout.

Express shipping is not available for Beach Umbrellas.

We are unable to deliver Beach Umbrellas to PO Boxes or Lockers.

Our Beach Umbrellas are shipped through Aramex.

Processing and Shipping Timeframes

Dispatching: All orders are dispatched Monday - Friday within 3 business days for standard shipping and 1-2 business days for Express Shipping from our Northern New South Wales warehouse. During sale events, collection launches or restocks, there may be a delayed timeframe.

Standard shipping times with Australia Post:
New Zealand - 5-8 business days

Express shipping times with Australia Post:
New Zealand - 2-5 business days

Please note: there may be interruptions or delays with Australia Post which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through Australia Post.

Customs / Import Duties and Taxes

Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by Ela & Earth and not include in the purchase price. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

General Shipping FAQ's

Delays

There may be interruptions or delays with experienced with our shipping partners which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through our shipping partners.

Lost Parcels

Once your order has been dispatched you will be provided with a tracking number. Ela & Earth cannot accept responsibility for goods lost in transit. Missing parcel inquiries must be directed to the selected courier. Find out more about lodging a missing parcel inquiry with Australia Post here. If you have entered the incorrect shipping address, your parcel will be delivered back to us, after which we can then re-ship to the correct address. Please note that the cost for reshipment is at the expense of the customer.

Preorders

Refer to the product page for pre-sale information on out-of-stock items, including estimated date of arrival. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular product styles that tend to sell out quickly! All pre-orders with Ela & Earth are paid in full, and delivery is arranged by our team once our stock shipment has been received.

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