Shipping within Australia
Shipping to New Zealand
Interruptions and delays
Please note: Delivery timeframes are estimates only and may be affected by delays or disruptions within the Australia Post network that are outside of our reasonable control. Ela & Earth is not responsible for delays caused solely by Australia Post or other circumstances beyond our reasonable control. However, nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. If your order is significantly delayed or has not arrived within a reasonable timeframe, please contact our Customer Service team and we'll be happy to assist.
General Shipping FAQ's
Do you ship internationally?
We ship within Australia and New Zealand only. We love seeing our Ela & Earth products being loved and re-used all around the world.
Sales tax
Australian orders: Australian customers will have the standard 10% GST included in their order.
New Zealand orders: We are legally required to collect and remit 15% GST. This will be automatically calculated and added at checkout.
Parcel Protection
We know how important it is to receive your parcels in perfect condition. That’s why we offer our parcel protection service added automatically at checkout to give you extra peace of mind!
If you need to file a claim, contact us within 7 days of delivery, and we’ll assist you promptly.
You can read more about parcel protection here.
custom / import duties and taxes
Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by Ela & Earth and not include in the purchase price. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.
Lost parcels
Once your order has been dispatched, you will receive a tracking number to monitor its progress.
If your parcel is delayed or missing, we recommend lodging an inquiry directly with the selected courier using your tracking number. This is often the quickest way to resolve delivery issues.
If you require assistance, please contact our Customer Care team and we will help investigate the matter with the courier.
If you selected parcel protection at checkout, please refer to our Parcel Protection Policy to submit a claim.
If an incorrect shipping address is entered at checkout and the parcel is returned to us, we can arrange re-shipment once received. Please note that reshipping costs are the responsibility of the customer.
Pre-orders
Refer to the product page for pre-sale information on out-of-stock items, including estimated date of arrival. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular product styles that tend to sell out quickly! All pre-orders with Ela & Earth are paid in full, and delivery is arranged by our team once our stock shipment has been received.
How do I track my order?
Once your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email with your tracking details from Australia Post.
Do you offer local pickup at your Tweed Heads distribution?
Yes! We offer a click-and-collect service from our Tweed Heads South, Northern NSW distribution center. Simply place your order online and select Local Pick Up at checkout. You’ll receive a follow-up email when your order is ready for collection from our warehouse.