For all Christmas cut-off dates this season, view all details here.
Australia - Shipping
Shipping Costs
Free shipping: Enjoy free shipping on all domestic orders over $99.00 (excluding WA, NT, TAS for Beach Umbrellas ONLY - shipping rate calculated at checkout).
Standard flat rate shipping: $9.95 for orders under $99.00.
Express shipping: $14.95.
Shipping For Beach Umbrellas
QLD, NSW, ACT: Free shipping on beach umbrellas.
WA, NT, TAS, SA, VIC: Shipping rate calculated at checkout.
Express shipping is not available for Beach Umbrellas.
We are unable to deliver Beach Umbrellas to PO Boxes or Lockers.
Our Beach Umbrellas are shipped through Aramex.
Processing and Shipping Timeframes
Dispatching: All orders are dispatched Monday - Friday within 24 - 48 hours from our Northern New South Wales warehouse. During sale events, collection launches or restocks, there may be a delayed timeframe.
Standard shipping times with Australia Post:
Metro - 2-5 business days
Regional - 3-6 business days
WA - 5-8 business days
Express shipping times with Australia Post:
Metro - 1-3 business days
Regional - 2-5 business days
WA - 3-5 business days
Please note: There may be interruptions or delays with Australia Post which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through Australia Post.
Sales Tax
Australian customers will have the standard 10% GST included in their order.
Christmas Cut-Off Dates
All of our parcels are sent via Australia Post (with the exception of our Beach Umbrellas). As recommended by Australia Post please refer to the following cut-off dates according to your state or territory. For further information about Aus Post cut-off dates, visit Australia Post website here:
Regular post:
NSW: 18 December 2023
QLD: 18 December 2023
ACT: 18 December 2023
VIC: 18 December 2023
SA: 18 December 2023
NT: 14 December 2023
WA: 15 December 2023
TAS: 19 December 2023
Express post:
NSW: 21 December 2023
QLD: 21 December 2023
ACT: 21 December 2023
VIC: 21 December 2023
SA: 21 December 2023
NT: 20 December 2023
WA: 20 December 2023
TAS: 21 December 2023
*Please note that while your order will be shipped by the above lodgement dates, we are unable to take responsibility for interruptions or delays with Australia Post as these are outside of our control.
New Zealand - Shipping
Shipping Costs
Free shipping: Enjoy free shipping on all orders over $150.00 AUD (excluding Beach Umbrellas).
Standard flat rate shipping: $12.95 for orders under $150.00 AUD (excluding Beach Umbrellas).
Express shipping: $18.95 (excluding Beach Umbrellas).
Shipping For Beach Umbrellas
Shipping rate calculated at checkout.
Express shipping is not available for Beach Umbrellas.
We are unable to deliver Beach Umbrellas to PO Boxes or Lockers.
Our Beach Umbrellas are shipped through Aramex.
Processing and Shipping Timeframes
Dispatching: All orders are dispatched Monday - Friday within 24 - 48 hours from our Northern New South Wales warehouse. During sale events, collection launches or restocks, there may be a delayed timeframe.
Standard shipping times with Australia Post:
New Zealand - 5-8 business days
Express shipping times with Australia Post:
New Zealand - 2-5 business days
Please note: there may be interruptions or delays with Australia Post which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through Australia Post.
Customs / Import Duties and Taxes
Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by Ela & Earth and not include in the purchase price. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.
Christmas Cut-Off Dates
All of our parcels are sent via Australia Post (with the exception of our Beach Umbrellas). As recommended by Australia Post please refer to the following cut-off dates according to your state or territory. For further information about Aus Post cut-off dates, visit Australia Post website here:
Regular post:
7 December 2023
Express post:
13 December 2023
*Please note that while your order will be shipped by the above lodgement dates, we are unable to take responsibility for interruptions or delays with Australia Post as these are outside of our control.
General Shipping FAQ's
Delays
There may be interruptions or delays with experienced with our shipping partners which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through our shipping partners.
Lost Parcels
Once your order has been dispatched you will be provided with a tracking number. Ela & Earth cannot accept responsibility for goods lost in transit. Missing parcel inquiries must be directed to the selected courier. Find out more about lodging a missing parcel inquiry with Australia Post here. If you have entered the incorrect shipping address, your parcel will be delivered back to us, after which we can then re-ship to the correct address. Please note that the cost for reshipment is at the expense of the customer.
Preorders
Refer to the product page for pre-sale information on out-of-stock items, including estimated date of arrival. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular product styles that tend to sell out quickly! All pre-orders with Ela & Earth are paid in full, and delivery is arranged by our team once our stock shipment has been received.