We accept the following payment types: Credit Card, Debit Card, PayPal, Afterpay, Google Pay, Shop Pay, and express checkout options, including Apple Pay.

Discount codes cannot be combined with any other offer.

Changed your mind or entered the wrong shipping address? You can edit or cancel your order within 30 minutes of placing it by accessing your order details.

During this 30-minute window, you can:

• Update your shipping address
• Change an item or colour
• Cancel your order

After 30 minutes, your order will begin processing and we’re unable to guarantee that changes or cancellations can be made. If you need assistance after this time, please contact our Customer Care team as soon as possible.

Please note: During sale and peak periods, once the 30-minute window has passed, we’re unable to make changes to orders due to the high volume of orders being processed.

All Ela & Earth products are covered by a voluntary manufacturing warranty, in addition to your rights under Australian Consumer Law. Bags and accessories include a 12-month warranty, while drinkware and lunchware are covered for 3 months. This applies to genuine manufacturing defects only and excludes normal wear and tear or misuse.

For full warranty details and how to submit a claim, please visit our Returns Centre here.

To apply your discount code, enter the full code at checkout under your order summary. For Welcome discounts, please ensure you enter ‘WELCOME’ at the beginning of the code, as specified in your email, and use the same email address that received the discount.

Please note: Discount codes cannot be combined with other offers, including sale or clearance items.

If you're using both a gift card and a discount code in one purchase, enter the gift card code first, followed by the discount code.