You can start a chat with our team via the chatbox on our website. You can expect a response within our online business hours of Monday - Friday between 9:00am and 4:00pm.

Please note that there may be some slight delays during peak periods.

Our team are committed to assisting you with your queries. For general enquiries regarding an order / products or when "out of stock items" may become available please email customercare{@}elaandearth.com.au (remove the brackets before sending).
Please allow up to 48 business hours for a response.

For all enquiries regarding marketing, PR and collaborations, please contact our marketing team directly at marketing{@}elaandearth.com.au.

If you would like to lodge a return, please visit our Returns Portal here. Alternatively, if you would like to chat with our team before lodging your return request please email customercare{@}elaandearth.com.au.