Ela & Earth is based in Tweed Heads, just outside of Byron Bay in Northern NSW, Australia. 

We ship within Australia and New Zealand only. We love seeing our Ela & Earth products being loved and re-used all around the world. For more details on shipping costs and delivery options, click here.

Find our current dispatch timeframes here.

Once your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email with your tracking details from Australia Post.

Yes! We offer a click-and-collect service for our local community. Simply place your order online and select "Local Pick Up" at checkout. You’ll receive a follow-up email when your order is ready for collection from our warehouse.

We hope you love your new products from Ela & Earth just as much as we love curating them for you!

We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.

• Our products are covered with a 3 month manufacturing policy from the date of purchase.
• This policy covers any recognised faults, defects in materials and workmanship.
• Enquiries displaying damage from misuse and neglect will be rejected.
• Enquiries displaying general wear and tear after 3 months will be rejected.
• Photo evidence of defective products will be required.
• If a product is deemed defective we will offer to repair or replace the product.
• A manufacturing defect will make itself known within 3 months. If any issues arise outside of this period, the product may be declared general wear and tear.

Please note, each customer enquiry will be treated with care as an isolated case-by-case scenario.

To enquire about a product, please email customer care on customercare{@}elaandearth.com.au

Thank you for choosing Ela & Earth! We are committed to your satisfaction and stand by the quality of our manufacturing. If you have any questions or need assistance, please don't hesitate to contact us.

Please submit a return request through our return portal within 30 days of purchase. Unfortunately, we’re unable to process returns beyond this timeframe.

We also offer a 3-month manufacturing warranty. If your item has a manufacturing fault within this period, we’ll provide a suitable solution. Any issues beyond 3 months are considered general wear and tear.

If you need to update your shipping address, please contact our customer care team as soon as possible.

For colour changes or cancellations, we’ll do our best to assist if your order hasn’t been dispatched yet.

Please note that during sale periods, due to the high volume of orders and inquiries, we can only process address updates and are unable to make any other changes.

We accept the following payment types: Credit Card, Debit Card, PayPal, Afterpay, Google Pay, Shop Pay, and express checkout options, including Apple Pay.

To apply your discount code, enter the full code at checkout under your order summary. For Welcome discounts, please ensure you enter ‘WELCOME’ at the beginning of the code, as specified in your email, and use the same email address that received the discount.

Please note: Discount codes cannot be combined with other offers, including sale or clearance items.

If you're using both a gift card and a discount code in one purchase, enter the gift card code first, followed by the discount code.