Black Friday Sale Terms & Conditions
How do I shop the sale?
Our sale will be live on the website at 8am AEDT on Tuesday 25th November. Prices will be as marked - no discount code needed.
What's included in the sale?
Shop 25% off sitewide* and 30% off select bundles*
Items will be clearly labelled displaying their discount.
*Sale excludes clearance items - take an extra 20% off clearance items using code EXTRA20
*30% off bundles excludes lunch box sets
Will sold out items be available for pre-order during the sale?
Yes, many sold out items will be available for pre-order during the sale. Please refer to the product page for estimated dispatch times for these items. Please note, if your order includes in-stock and pre-order items, your entire order will be shipped together once your pre-order item arrives. View all items on pre-order here.
How long will it take for my order to be shipped?
Please allow between 7-10 business days for your order to be shipped during peak sale periods, or 2-3 business days for orders with express shipping.
Can I Click and Collect my sale items?
Yes! Click and Collect is available from our Tweed Heads warehouse. Please allow between 1-2 business days for your order to be prepared. You will receive an email notification once your order is ready for collection.
Can I make changes to my sale order?
Unfortunately, due to the high volume of orders, we are unable to make changes to your order (including colours, quantities and styles) after it has been placed, so please choose wisely! If you need to update your shipping address, please contact our team at customercare@elaandearth.com.au as soon as possible.
Can I return my sale items?
Yes, sale items can be returned for a credit note as per our returns policy. Please note: clearance items marked "final sale" are not eligible for returns.
Are items reserved in my cart?
Unfortunately, items aren’t reserved while they’re in your cart. Your order is only secured once checkout is complete. To avoid missing out, we recommend adding the items to your cart early and checking out once the sale goes live.
Can I use a discount code on my order?
No, unfortunately discount codes (such as our welcome code) cannot be used in conjunction with our Black Friday Sale prices.
Is free shipping available?
Yes, free shipping is available on all orders over $125 AUD. Please note, for corporate or bulk orders, a seperate delivery fee may apply. Please contact our customer service team to confirm your delivery fee before placing a corporate order.
