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Refund and Returns Policy

Faulty or incorrect goods:

In the unlikely event that your goods are delivered faulty or damaged, or if you have been delivered the incorrect product, please notify us at hello{at}elaandearth.com.au as soon as possible. We will happily offer you a full refund if items are returned within 7 days of receipt of goods. Products must be unused and still in original packaging. Please note that due to the nature and intended use of our products, general wear and tear over time is expected and not considered a fault.

We will be in touch with confirmation once your return has been received and refund processed (please note, this can take up to 7 days). For any questions regarding your refund, please contact our team. Our return address is 17 Echo Lane Casuarina NSW 2487.

We also recommend you arrange tracking with your courier for your return postage, as any goods lost in transit are sadly not eligible for a refund.

Change of mind:

We do offer a change of mind policy if the items are returned in their original packaging and unused within 7 days of the receipt of the goods. The return of items is at the cost of the consumer. We are unable to offer a refund if the items have been removed from their original packaging and or used. 

We also recommend you arrange tracking with your courier for your return postage, as any goods lost in transit are sadly not eligible for a refund.

We are unfortunately unable to offer a product exchange, your return will result in a refund. You are welcome to make a new order at our online store.