Ela & Earth offers both standard and express delivery for all purchases.
Shipping within Australia
- Free shipping: Enjoy free standard shipping on all domestic orders over $150.00.
- Standard flat rate shipping: $11.95 for orders under $150.00.
- Express shipping: $16.95.
Shipping to New Zealand
- Free shipping: Enjoy free standard shipping on all orders over $150.00 AUD.
- Standard flat rate shipping: $12.95 for orders under $150.00 AUD.
- Express shipping: $18.95 AUD.
Sales tax
For Australian orders, a 10% Goods and Services Tax is automatically included in our product prices.
For international orders, please note that there may be additional duties, taxes or import fees depending on your delivery location. These charges are the responsibility of the customer, and are not prepaid by Ela & Earth. If you’re unsure about additional charges or duties that may be applicable to you, we recommend getting in touch with your local customs office for confirmation before placing your order.
Shipping delays
Please note that your order may be subject to delays outside of our control as a result of customs clearances, holiday periods and peak seasons, or the remote nature of your delivery location. For time-sensitive orders, we recommend opting for express delivery where possible.
Lost parcels
Ela & Earth offers tracking for all orders, but can not accept responsibility for goods lost in transit. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost. To ensure peace of mind, consider adding Parcel Protection to your order - click here to learn more.
Pre-orders
Pre-ordering our products ensures you won’t miss out on the next shipment, particularly for our popular items that tend to sell out quickly! All pre-orders with Ela & Earth are paid in full, with an ETA provided by our team and delivery arranged once the shipment has been received.
Please note that due to the nature of international shipping, external factors such as production delays or customs clearances may result in delays to our pre-order shipments. Our team will keep you posted on any expected delays, but please keep this in mind for any time-sensitive orders.
