Currently Ela & Earth ship within Australia, New Zealand and USA. We will be considering adding more countries in the near future. For further information on shipping in either of these countries, please see below.

International shipping information

Shipping to New Zealand

SHIPPING COSTS

Free shipping: Enjoy free shipping on all orders over $150.00.
Standard flat rate shipping: $12.95 for orders under $150.00.
Express shipping: $18.95.

SHIPPING TIME FRAMES

Standard shipping times with Australia Post:
8 - 14 business days betweed major metro areas.

Express shipping times with Australia Post:
6 -11 business days betweed major metro areas.

Shipping to USA

SHIPPING COSTS

Free shipping: Enjoy free shipping on all orders over $150.00.
Standard flat rate shipping: $18.95 for orders under $150.00.
Express shipping: $25.00.

SHIPPING TIME FRAMES

Standard shipping times with Australia Post:
10 - 26 business days betweed major metro areas.

Express shipping times with Australia Post:
7 - 10 business days betweed major metro areas.

Processing and shipping timeframes

All orders are dispatched within 24-48 business hours. All orders are shipped same day when placed before 12.00pm EST (Mon - Fri).

Delays

There may be interruptions or delays with experienced with our shipping partners which are out of our control. The above timeframes are a guideline only and we take no responsibility for the actual shipping times through our shipping partners.

Lost parcels

Once your order has been dispatched you will be provided with a tracking number. Ela & Earth cannot accept responsibility for goods lost in transit. Missing parcel inquiries must be directed to the selected courier. Find out more about lodging a missing parcel inquiry with Australia Post here. If you have entered the incorrect shipping address, your parcel will be delivered back to us, after which we can then re-ship to the correct address. Please note that the cost for reshipment is at the expense of the customer.

Preorders

Refer to the product page for pre-sale information on out-of-stock items, including estimated date of arrival. Pre-ordering ensures that you won’t miss out on the next shipment, particularly for our popular product styles that tend to sell out quickly! All pre-orders with Ela & Earth are paid in full, and delivery is arranged by our team once our stock shipment has been received.

Customs / Import duties and taxes

Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by Ela & Earth and not include in the purchase price. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.

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